Terms of service

Introduction & Acceptance

Welcome to BumBum & GuGu. This website is operated by My Sticky Company W.L.L. Throughout these Terms of Use, “we”, “us” and “our” refer to My Sticky Company W.L.L. By accessing our website, browsing our products, creating an account or placing an order, you agree to these Terms of Use and the policies referenced within them. Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use the website or its services. We may update these Terms from time to time, and the latest version will always be available on this page.

Website & Account Use

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not misuse the website, attempt to interfere with its security or operation, introduce malicious software, collect information about other users without authorization, or use the website in a way that violates applicable laws or the rights of others. If you create an account, you are responsible for providing accurate information and for maintaining the confidentiality of your account details. We reserve the right to restrict or suspend access to the website where we reasonably believe these Terms have been violated.

Products, Pricing & Availability

We make every reasonable effort to present our products, descriptions, images, prices and availability as accurately as possible. However, occasional errors or differences may occur. Product images are for illustration purposes, and colors or appearance may vary slightly depending on your screen or device. Prices, product information, promotions and availability may be updated from time to time without prior notice. Products are subject to availability, and adding an item to your cart does not guarantee that it will remain available until your order is successfully completed. If we discover an error affecting an order, we will take reasonable steps to contact you and resolve the issue.

Orders & Payments

When placing an order, you agree to provide complete and accurate information, including your contact, delivery and payment details. Submission of an order does not necessarily mean that it has been accepted. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of product unavailability, incorrect pricing or product information, suspected fraud, payment issues or misuse of promotions. If an order that has already been paid for is cancelled by us, any refund due will be handled in accordance with the applicable payment method and our Refund & Return Policy. Payment transactions may be processed through third-party payment providers and may also be subject to their applicable terms and security procedures.

Delivery, Returns & Refunds

Delivery times and availability may vary depending on the delivery location, order details and other circumstances outside our reasonable control. Any estimated delivery time provided is an estimate and may be subject to change. Please ensure that the delivery information provided with your order is complete and accurate. Returns, exchanges and refunds are handled in accordance with our Refund & Return Policy and applicable laws in Kuwait. Please review that policy before completing your purchase.

Promotions, Discount Codes & Gift Cards

From time to time, we may offer promotions, discount codes, gift cards or other special offers. Each promotion may be subject to its own conditions, including validity dates, eligible products, minimum purchase requirements or usage limits. Unless otherwise stated, promotions and discount codes may not be combined. We reserve the right to withdraw, amend or cancel a promotion where reasonably necessary, subject to applicable law. Gift cards and promotional credits may also be subject to specific terms communicated at the time they are issued or purchased.

Third-Party Services & Links

Our website may use or provide access to services operated by third parties, including payment providers, delivery services, applications or external websites. These third parties may operate under their own terms and privacy policies. We are not responsible for the content, availability or practices of external websites that are not operated by us. We encourage you to review the applicable terms and policies before using third-party services.

Intellectual Property

Unless otherwise stated, the content available on this website, including brand names, logos, product images, graphics, designs, text and other materials, is owned by or licensed to My Sticky Company W.L.L. and is protected by applicable intellectual property laws. You may use the website and its content for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission, except where permitted by applicable law.

Privacy & Personal Information

Your privacy matters to us. Personal information provided through our website is collected, used and handled in accordance with our Privacy Policy and applicable requirements. By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy. Please refer to the Privacy Policy for more information about the personal information we collect, why we collect it and how it is handled.

Website Availability & Liability

We aim to keep our website and services available and operating properly. However, we cannot guarantee that access will always be uninterrupted, secure or error-free. The website may occasionally be unavailable due to maintenance, technical issues or circumstances outside our reasonable control. Nothing in these Terms is intended to exclude or limit any rights or liability that cannot lawfully be excluded or limited under applicable law. To the extent permitted by law, we will not be responsible for losses arising solely from circumstances outside our reasonable control or from misuse of the website contrary to these Terms.

Changes to These Terms

We may update or revise these Terms of Use from time to time to reflect changes to our website, services, business practices or applicable requirements. The latest version will be published on this page. Your continued use of the website after updated Terms are published will be subject to the updated Terms, to the extent permitted by applicable law.

Governing Law

These Terms of Use and your use of the website are governed by the applicable laws of the State of Kuwait. Any dispute arising in connection with these Terms or the use of the website will be handled in accordance with applicable Kuwaiti law and by the competent authorities or courts, as applicable.